Using 511


Website

Ontario 511 features a Google-based map that allows you to access information about Ontario highways. For information about Google Maps visit the Google Maps Help Centre.

To use the website:

  • 1. Select the information you want on the legend – a corresponding icon/line will then appear on the map. 
  • 2. Click on the icon/line to access more detailed information.

How do I Use Ontario 511

 


Route Planner

The navigation video shows step-by-step insrtuctions to assist you with using the Ontario 511 Route Planner. An accessible version of the video is available.

For accessible version including captions: Accessible Quick Star: Ontario 511 Using the Route Planner

Quick Start: Ontario 511 Using the Route Planner

 


My 511

Navigation vidoes show step-by-step instructions to assist you with using the My 511 features. Accessible versions of videos are available.

Quick Start: Register with Ontario 511

For Accessible version including captions: Accessible Quick Start: Register with Ontario 511 

 

Quick Start: Ontario 511 Personalization Features

For Accessible version including captions: Accessible Quick Start: Ontario 511 Personalization Features


Phone

The following tips will help you navigate through the Ontario 511 phone system.

Getting started: Dial 511 (within Ontario), or toll free while driving in another province or state at 1-866-929-4257.

Welcome message: Once connected, you will hear a welcome message and will be prompted to identify your preferred language (English or French):

  • Say “English” or press 1
  • Say “Francais” or press 2

Next, if there are closures in effect, you will hear a list of closures.

Navigating:

  • Say the highway you want conditions on, or dial the highway number.
    • Note, the dial number for QEW is 1
    • o If there are more than 5 sections within the highway you have selected, you will be prompted to give either a single location or a from and to location
  • After your highway section is determined, you will hear road conditions, then any construction information.
  • At any time you may say:
    • “Skip” to move to the next section
    • “Repeat” to hear the information again
    • “Start over” to indicate what highway you want information on
    • “Agent” or press 0 to speak with a live agent
    • “Goodbye” to leave a comment and/or end the call
  • Lack of response, after three attempts will direct you to an agent